3CX Voice Application Designer allows building of powerful Voice Solutions with point and click ease
London, 5 November 2009 – 3CX today announced the availability of 3CX Voice Application Designer (VAD), a tool that allows companies to easily create powerful voice based solutions that automate everyday business processes and thus save time and improve customer service. Until now, building Voice Applications required code and therefore was a complex and expensive task.
By replacing code with drag and drop, the whole process of designing, deploying and testing a voice application has been immensely simplified and is now within reach for many more businesses.
For example, 3CX VAD can create a voice application that queries the caller for a customer number, then validates this number against a database and routes the call based on customer type. A repetitive task can be eliminated and valuable agent time is freed up which accelerates the process of helping a customer.
To read the full press release, click here.
The competition between similar products is really ease of use. Most businesses wouldn't probably go through the trouble figuring out highly specialized VOIPs when they can acquire one which they can operate straight out of the box.
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