Tuesday, September 23, 2008

Fonality to Extend HUD to Call Centers and Conference Calling

One of the coolest benefits IP PBXes can bring users is the ability to deal with calls via their computer screens. Instead of pressing a sequence of keys and then an extension number to transfer a call, for example, users can simply drag the image representing the call to a box representing the colleague. Open source IP PBX vendor Fonality Inc. has long offered such capability to regular callers via its so-called heads-up display, or HUD. Now it's extending HUD to an entirely new area: the call-center and conference-calling functions of its PBXtra and trixbox Pro products.

Read more about it here.

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