Voip Tech News

3CX Phone System 9 goes Unified Communications with Video support

noreply@blogger.com (voiptechnews) — Thu, 29 Jul 2010 14:00:00 +0000

V9 of the popular Windows Phone system adds video support, android client and enterprise capabilities

3CX has released version 9 of its popular phone system for Windows. Version 9 is a significant upgrade that adds video support as well as enterprise features such as the ability to monitor remote PBX installations via 3CX Assistant and automatic remote installation and configuration of 3CXPhone and 3CX Assistant.

“3CX Phone System 9 is now a complete Unified Communications solution –We have added standards based video and support for smartphones as clients. At the same time we have added key enterprise features that widen 3CX’s appeal to larger companies”

“3CX continues to take market share and now has over 20,000 server installations worldwide. I expect that with v9 this number will grow dramatically.”

Video support
V9 allows single click set-up of video calls with other 3CXPhone users or with standards based video phones such as from Xlite, Yealink or Grandstream.

To read more on this article, please click here.

3CX receives Unified Communications Magazine 2009 Product of the Year Award

noreply@blogger.com (voiptechnews) — Sat, 24 Apr 2010 12:40:00 +0000

3CX Phone System for Windows Recognized for Exceptional Innovation

Technology Marketing Corporation (TMC®) has named 3CX Phone System for Windows as a recipient of its 2009 Unified Communications magazine Product of the Year Award.

Nick Galea, CEO, 3CX says “3CX excels at building an easy to use and easy to manage unified communications platform for any size business. We are delighted that the 3CX Phone System for Windows has been recognized for the unique unified communications capabilities and was awarded for the 2009 Product of the year Award for two consecutive years."

3CX Phone System for Windows is a revolutionary IP PBX that delivers unified communications technology by merging voice and data networks, allowing businesses to simplify real time delivery of information and ensure ease of use.

With 3CX IP PBX, collaboration between co-workers is made easier and cooperation with business partners and clients becomes more direct; even when the parties are not located in the same place.

Click here to read more.

Lotus Racing Formula 1 communications accelerate with 3CX

noreply@blogger.com (voiptechnews) — Mon, 29 Mar 2010 11:57:00 +0000

3CX appointed Official Technical Supplier

Lotus Racing and 3CX announce that, 3CX has been appointed as technical supplier and that Lotus Racing has installed 3CX Phone System in its technical centre and mobile race track operations. Thepopular VoIP PBX system will be used for each F1 race around the globe – providing the vital comms link between Norfolk HQ and the track team.

Commenting on this alliance, Lotus Racing Head of IT Bill Peters said “We needed a state of the art PBX that would deliver unified communications and high quality voice across the globe. 3CX and Lotus Racing clearly share the same ethos of excellence and success, with a winning attitude.” 3CX Phone System Enterprise Edition 8 was implemented last month at the Technical Centre in Hingham, Norfolk with 1 Patton ISDN E1 gateway, VoIP Unlimited trunks and 130 Cisco SPA phones.

Nick Galea, CEO of 3CX felt privileged to be selected by Lotus Racing. “It's a team with a long heritage of success and technical innovation in a sport which depends so much on technology and reliability. We’ve built reliability into the core of 3CX and to receive acknowledgment from Lotus Racing is a great accolade for the 3CX Team.”

Although there are many benefits to implementing 3CX Phone System, the top paybacks for Lotus were seen as follows:

Mobility: 3CX Voip technology enables staff to work remotely around the globe. Remote extensionstrackside enables the racing crew to talk to each other irrespective of their location. The MyPhone portal makes it easy foreach employee to configure rules on how calls were to be treated and routed.

Manageability: Extensions and phone lines can be added on-the-go with a few clicks and the phone system can be backed up like any other windows application.

Savings: A large proportion of Lotus’ phone traffic is now sent over inter-company VoIP
circuits thereby considerably reducing high mobile phone costs and prohibitive roaming charges.

Unified Messaging: Employees have easy desktop call control and can contact colleagues and transfer calls with a click of a button. Voice mail and faxes are delivered to the users email inbox.

To read more on this press release, please click here.

3CX appoints Electronic Frontier as UK distributor

noreply@blogger.com (voiptechnews) — Thu, 18 Feb 2010 08:28:00 +0000

3CX, the leading IP PBX software manufacturer, partners with EFL to help expand it’s UK channel business

London and Theale, Berkshire, 16th February 2010: Electronic Frontier Ltd (EFL) has been appointed UK distributor by 3CX, the award-winning IP PBX software manufacturer. EFL will promote the complete range of 3CX products and offer full support and training for UK based dealers and resellers. At a strategic level, the agreement will allow EFL to offer 3CX as a bundle with a range of approved products, including Patton VoIP gateways and IP Phones.

To read more on this press release, click here.

Conor McCann, EFL’s General Manager, commented on the agreement, “We are delighted to be working with 3CX who we see as a pioneering player in the software-based IP PBX market. It offers great synergy with our existing VoIP portfolio and will allow us to offer even greater value to channel partners seeking best of breed VoIP solutions.”

3CX and Beronet announce strategic partnership to provide complete IP PBX solution

noreply@blogger.com (voiptechnews) — Wed, 17 Feb 2010 09:30:00 +0000

Certified interoperability between 3CX’s popular PBX for Windows and Beronet’s Berofix VoIP gateways guarantees customers’ piece of mind.

3CX – developer of the popular software PBX for Windows - 3CX Phone System, and Beronet – an industry leader in VoIP gateway equipment – announced today a strategic technology partnership that pairs 3CX’s software-based IP-PBX with Berofix VoIP gateways.

The partnership ensures that both companies will commit to do ongoing interoperability testing, ensuring that customers can buy best of breed VoIP software and hardware, yet still be assured of an end to end solution supported by both vendors.

The IP PBX and VOIP Gateway certified interoperability allows companies to immediately realize the cost-saving benefits of VoIP, whilst utilizing existing ISDN lines and thus enabling a gradual transition to VoIP. The Berofix VoIP Gateways are available as add in cards or as separate stand alone units. In both cases they fully support virtualized environments and do not require operating system drivers. The range starts with 4S0 (4BRI) and goes up to 4E1 connections. The cards can be upgraded allowing the customer full flexibility. A GSM and Analog interface module is in development. Selected 3CX and Beronet distributors will be offering special bundle pricing.

“We are very pleased to cooperate with Beronet,” said Nick Galea, CEO of 3CX. “Berofix VOIP Gateways are well-designed, competitively priced and highly scale able. They work perfectly with 3CX and thus resellers can deploy the solution with confidence, knowing they will be fully supported by both Beronet and 3CX.”

To read more on this press release, click here.

3CXPhone 4 delivers free softphone in Smartphone look

noreply@blogger.com (voiptechnews) — Mon, 18 Jan 2010 10:36:00 +0000

3CX’s popular free business soft phone gets intuitive new interface

3CX today announced a new version of its popular free VoIP softphone for Windows, 3CXPhone 4.0. 3CXPhone 4.0 sports an all new interface that should be familiar to millions of users the world over. Similar in look and feel to popular smart-phones, users will be able to make and receive calls without requiring any training.

“3CXPhone is a great VoIP phone for businesses. It’s easy to deploy and manage for network administrators. Users will love it for its cool look and intuitive interface.” Said Nick Galea, 3CX CEO.

Completely free
3CXPhone is provided completely free of charge to individuals and organizations including commercial entities. All features (including call transfer) are enabled. This makes it easy for companies to deploy it on any Windows desktop without having to worry about cost or licensing hassles.

Remote extensions are easy with the 3CX Tunnel

3CXPhone can easily be configured as a remote extension, allowing users away from the office to easily connect to the corporate phone system. The unique tunnel feature proxies all SIP & RTP traffic over a single port and makes firewall and NAT configuration a breeze. It is also possible to configure it as a remote extension using ‘direct SIP’.

To read the rest of this press release, please click here.

MigraX and 3CX dial the Swedish VoIP PBX market

noreply@blogger.com (voiptechnews) — Thu, 26 Nov 2009 07:33:00 +0000

London, UK, November 24, 2009. 3CX (www.3cx.com), the international developer of the award-winning 3CX Phone System for Windows has announced a distribution agreement with MigraX AB (www.migrax.se), a leading distributor of networking equipment in Sweden.

As an introductory offer, MigraX and 3CX will be offering special bundles of the 3CX Phone System and Grandstream hardware, which will translate into discounts of up to 30%.

MigraX distributes Voice over IP (VoIP), IP-telephony, secure firewalls and network security solutions among other products in Sweden. The company has now agreed to make 3CX a part of their commitment to high quality. That’s because MigraX finds the unique 3CX product to be one of the best solutions on the market when it comes to functionality, price and performance.

Lasse Larsson, the CEO of MigraX AB, said: “3CX is the rising star of the VoIP PBX market and we are excited to be able to distribute their products. 3CX offers an easy to use and cost effective solution that saves companies money and increases their productivity”.

MigraX has a strong expertise in VoIP and so is well placed to recommend 3CX in such glowing terms. 3CX stands out from the competition because it is a special software-based IP PBX which can replace a traditional hardware-based PBX.

To read more on this article, please click here.

Voice Applications get Visual with 3CX VAD

noreply@blogger.com (voiptechnews) — Fri, 06 Nov 2009 14:30:00 +0000

3CX Voice Application Designer allows building of powerful Voice Solutions with point and click ease

London, 5 November 2009 – 3CX today announced the availability of 3CX Voice Application Designer (VAD), a tool that allows companies to easily create powerful voice based solutions that automate everyday business processes and thus save time and improve customer service. Until now, building Voice Applications required code and therefore was a complex and expensive task.

By replacing code with drag and drop, the whole process of designing, deploying and testing a voice application has been immensely simplified and is now within reach for many more businesses.

For example, 3CX VAD can create a voice application that queries the caller for a customer number, then validates this number against a database and routes the call based on customer type. A repetitive task can be eliminated and valuable agent time is freed up which accelerates the process of helping a customer.

To read the full press release, click here.

Real estate brokerage RE/MAX saves more than $80,000 by switching to 3CX

noreply@blogger.com (voiptechnews) — Wed, 04 Nov 2009 07:36:00 +0000

The RE/MAX Eastside Brokers Inc. and RE/MAX Metro Realty Inc. brokerages have just switched their telephony provider to 3CX and are reaping the benefits of a streamlined phone system for Windows which was inexpensive and easy to install.

RE/MAX provides training and technology to real estate agents via two offices and hundreds of staff spread across the Pacific North West. As these award-winning brokerages deal with up to 50 simultaneous calls from clients as well as 400 DID’s, they needed a sophisticated yet easy-to-use VoIP PBX system which would deliver value for money in a recession stricken economy.

After searching for quotes from many different companies and software providers, RE/MAX IT manager Dustin T. Adam found that using 3CX could make the company a massive annual saving of $20,000. This was on top of the even greater one-off installation saving conservatively estimated at $80,000.

Dustin said: “I started looking for a replacement to our aging telecommunications infrastructure and, like all good managers doing research, received quotes from a number of different companies and vendors.

“The average price for a replacement infrastructure, including all the desk phones, was nearly $100,000 or more. Doing most of the design and implementation myself along with Summit Services, a 3CX Premium partner, that cost was somewhere around $20,000. It didn’t take a rocket scientist to work out which was the better option.”

3CX is an excellent choice for SMB clients in these difficult economic times because it provides a number of different cost savings. For instance, RE/MAX was able to cut costs by unifying the phone systems for its two offices in Bellevue and Seattle. Another advantage of 3CX was increased mobility as the system allows RE/MAX staff to do business at all hours of the day and in any location.

3CX also saves on administration time as only one system needs to be administered and no third party is required for programming purposes. Neither will it be expensive to further expand the system in future by adding extra phones lines. With 3CX the process is much easier than traditional or proprietary PBX.

Read the full case study here

About RE/MAX

RE/MAX Eastside Brokers Inc. and RE/MAX Metro Realty Inc. use outstanding real estate agents to produce outstanding results. With more than 20 years working in areas such as Seattle, Tacoma and the San Juan Islands, RE/MAX offers longevity and experience. The company specialises in a wide range of real estate needs including single family homes, luxury homes and short sale and foreclosure properties.

About 3CX

3CX is the market leader in Windows VoIP PBX software. Its product, 3CX Phone System for Windows, has earned Windows Server Certification and has received numerous awards, including The Windowsnetworking.com Gold Award, the Windows IT Pro magazine 2008 Editor’s Best Award and a Best Buy Award by Computer Shopper Magazine. 3CX has offices in the UK, USA, Germany, Cyprus, Malta, Australia and Hong Kong. For more information visit www.3cx.com.

3CX Phone System gets chatty with Instant Messaging feature

noreply@blogger.com (voiptechnews) — Wed, 07 Oct 2009 13:48:00 +0000

New version 8 completes unified communications offering with text chat, remote phone management, CRM integration and call center features

London, UK – 6 October 2009 – 3CX today announced a new version of its popular VoIP PBX for Windows, 3CX Phone System v8.0. With the new instant messaging feature, 3CX Phone System becomes a complete VoIP Unified Communications Solution. Other new features include improved IP phone management & provisioning, integrated soft phone, find me follow me and support for the new low cost Cisco SMB phones. 3CX has also expanded its PSTN connectivity options by supporting the new low cost Berofix cards.

“3CX Phone System has gone from strength to strength – it’s now installed in more then 10,000 companies worldwide and version 8 can scale up to 512 simultaneous calls and 2000+ extensions on a single server. The new version increases employee productivity and at the same time reduces TCO because of its easy administration.” said Nick Galea, 3CX CEO “Customers already report significant savings, and with support for lower cost VoIP gateways and the prices of IP phones coming done, ROI will accelerate even further.”

Full CRM integration

Version 8 now includes full integration with Microsoft Outlook & Salesforce.com. Users of the system can automatically launch calls from Outlook without having to enter the number on the phone. All calls are automatically logged for better reporting. Inbound calls can automatically be matched to a customer record based on caller ID.

Improved 3CX Assistant

The 3CX Assistant, a Windows utility that allows desktop call control and shows presence of other users, now includes the ability to trigger recording of a phone call, as well as an integrated corporate and personal phonebook for each launching of calls. It also features an integrated soft phone, and can be used from remote locations.

Improved Call Center features

3CX now boasts advanced Call center features at a fraction of the price of traditional PBX solutions. A ‘Call Barge-in’ feature allows supervisors to literally barge in to calls. A prioritized Hunt Queue strategy allows the order to be determined in which calls should be distributed to agents. With this queue strategy it is possible to do skills based routing. A ‘ring all’ queue strategy was also added.

Mobility

Additional mobility features have been added. Calls forwarded to a mobile can be sent to company voice mail if not answered or refused by the callee, making the call forwarding feature more practical. In addition the web based MyPhone user Portal was extended to include new pages for Outbound/Inbound/Missed calls. The MyPhone portal now also includes a new, easier to use, Call Forwarding interface, as well as an extension monitoring page. Presence of other users, as well as key extension settings, can now be monitored from anywhere in the world and from any operating system!

Other features

Ability to black list callers
Company and Personal phonebook for easy launching of calls
Provision personal phonebook to selected IP phones
Improved IP Phone management: Monitor all connected IP phones and re provision or reboot if necessary
Secure RTP – ability to encrypt voice

About 3CX

3CX is the market leader in Windows VoIP PBX software. Its product, 3CX Phone System for Windows, has earned Windows Server Certification and has received numerous awards, including The Windowsnetworking.com Gold Award, the Windows IT Pro magazine 2008 Editor's Best Award and a Best Buy Award by Computer Shopper Magazine. 3CX has offices in the UK, USA, Germany, Cyprus, Malta, Australia and Hong Kong. For more information visit www.3cx.com.

Euphonix chooses 3CX Phone System & Polycom phones as best VoIP PBX solution

noreply@blogger.com (voiptechnews) — Thu, 10 Sep 2009 13:16:00 +0000

3CX Windows based software PBX and Polycom audio quality convince Audio Industry Giant

LONDON, UK and Mountain View, Calif. - Sep 07, 2009 : Euphonix, a leading manufacturer of large-format digital audio consoles, media controllers, and peripherals, has provided customers worldwide with trusted broadcast, post, live sound, and music production solutions for over 20 years. As a leader in their audio industry, Euphonix employees value high quality, high definition communications. So when it came to replacing their outdated telephone system, the Euphonix IT team turned to 3CX and Polycom, Inc. [Nasdaq: PLCM] for a state-of-the-art VoIP PBX system.

Tasked with the modernization of the Euphonix phone system, Euphonix’s Director of IT, Andor Izsak, found the offerings of traditional PBX vendors to be cost prohibitive and limited, forcing Izsak to find an alternative.

Izsak began researching IP PBX solutions and quickly realized he did not have the time for an open source Linux solution, where support, timely updates and ongoing product development may be an issue. He required a solution that could run on Microsoft Windows and had tight Windows integration

“I came upon 3CX, downloaded the free software package and was very pleasantly surprised by how quickly and easily I was able to set up a small home phone network,” recounts Izsak. “I started talking with 3CX and settled on the enterprise package with two years of support. Within a week and a half, I had the basic functionality of the old systems replicated at the new site. Not only was the roll out simple and fast, we saved a substantial amount of money going with 3CX.”

Izsak estimates savings of up to $100,000 in the first 12 months of use and anticipates the new phone system paying for itself in reduced operating costs within a year. Izsak said that they plan to implement the same Polycom/3CX VoIP solution in New York, London and Tokyo offices.

About Euphonix

Euphonix is based in Mountain View, Calif. and has offices in Los Angeles, New York, London and Tokyo. Founded in 1988, Euphonix has satisfied more large-format digital console users worldwide than any other manufacturer and continues to redefine the state of the art with its new slim-line controller products. For more information, visit www.euphonix.com/pro/about/.

About 3CX

3CX is the market leader in Windows VoIP PBX software. Its product, 3CX Phone System for Windows, has earned Windows Server Certification and has received numerous awards, including The Windowsnetworking.com Gold Award, the Windows IT Pro magazine 2008 Editor's Best Award and a Best Buy Award by Computer Shopper Magazine. 3CX has offices in the UK, USA, Germany, Cyprus, Malta, Australia and Hong Kong. For more information visit www.3cx.com.

3CX Makes company phonesystem talk Skype

noreply@blogger.com (voiptechnews) — Tue, 25 Aug 2009 11:22:00 +0000

3CX Launches Free SIP to SKYPE Gateway for 3CX Phone System users

3CX today announced that it has released 3CX Gateway for Skype, which allows VoIP Phone System users to receive and make SKYPE™ Calls company-wide

3CX Gateway for Skype is software based and will run on a non dedicated Windows System and on the same computer as 3CX Phone System. It is a free add-on for 3CX Phone System users, including those using the free edition. 3CX Gateway for Skype integrates Skype™ calls seamlessly into the phone system, allowing inbound Skype™ calls to be forwarded to call queues, ring groups, IVR, Voice applications and more.

“3CX Gateway for Skype allows companies to save significantly by using Skype for outbound calls. More-over, users can redirect calls to Skype™ numbers when out of the office and leverage Skype clients on iPhone and Windows mobile.” Said Nick Galea, 3CX CEO.

“A Skype™ account can also be published on the website so that customers can call the company free of charge. Skype™ calls will be channeled through the company phone system just as any other call and be forwarded to regular call queues. This can be significant competitive advantage for many web based businesses” continued Nick Galea.

Features

Completely software based, no need for a separate box
Full support for inbound and outbound Skype™ calling
Ability to specify a master account, which will transfer incoming
Calls to other Skype accounts and so keep the main Skype account free for calls
Supports latest versions of Skype™ client
Quickly add additional Skype accounts from the 3CX interface
Shows credit available for each Skype account
Automatic call logging

Obtaining 3CX Gateway for Skype

3CX Gateway for Skype can be downloaded from here. A detailed configuration guide is available here.

About 3CX

3CX is an international developer of telecommunications software, headquartered in Europe with offices in the UK, USA, Germany, Cyprus, Malta, Australia and Hong Kong. It is a Microsoft Gold Certified partner and is backed by an experienced management and development team. Its product, 3CX Phone System for Windows, has earned Windows Server 2003 Certification and has received numerous awards, including The Windowsnetworking.com Gold Award, the Communications Solutions 2007 Award, the Windows IT Pro magazine 2008 Editor's Best Award and a Best Buy Award by Computer Shopper Magazine, all in recognition to the company's commitment to innovation and quality.

For more information visit www.3cx.com and 3CX VoIP Blog.

Virtual IP Trunking:

noreply@blogger.com (voiptechnews) — Wed, 22 Jul 2009 11:33:00 +0000

The cost benefits of VoIP are no secret. But many businesses hesitate to make the jump to IP-puhelinvaihde out of fear that they can't afford the new equipment. Virtual IP trunking helps ease this worry by allowing companies to keep their existing phone systems while getting the cost-saving benefits of VoIP. Learn more about virtual IP trunking in this comprehensive white paper.

This white paper addresses topics including:

Deploying virtual IP trunking now
Overcoming complexity
Cost savings

Don't wait to download your free white paper to learn more.

Infonetics Reports Companies Still Planning Voice Investment, Sipera Says VoIP Toll Fraud Escalating

noreply@blogger.com (voiptechnews) — Wed, 17 Jun 2009 11:20:00 +0000

Sipera Says VoIP Toll Fraud Escalating

UC (unified communications) security vendor Sipera Systems reports that VoIP toll fraud is increasing. The company bases its opinion on its discovery of "numerous" cases of vulnerabilities that intruders can exploit to make unauthorized long-distance or international calls through service provider or enterprise VoIP , SIP and UC systems, as well as on an unnamed number of confirmed cases of such fraud. The main weaknesses in such systems include network connectivity vulnerabilities, application level vulnerabilities and end-point vulnerabilities.

3CX partners with JTS Japan to claim a stake in Japan's growing VoIP PBX market

noreply@blogger.com (voiptechnews) — Fri, 29 May 2009 11:42:00 +0000

apanese resellers and customers now have access to the leading Windows soft PBX with local sales and technical support from JTS

3CX (www.3cx.com), the international developer of the award-winning 3CX Phone System for Windows has announced a distribution agreement with JTS Japan (www.j-ts.com), a leading distributor of networking equipment in Japan.

“JTS is an established and innovative distributor of Networking Equipment and we are delighted to be able to partner with them and extend our reach into Japan.” said Nick Galea, CEO at 3CX. JTS’ technical knowledge will be crucial in positioning 3CX as a leading VoIP PBX brand in Japan. “Japan is the second largest market in the world and we are fully committed to it. The interface is already available in Japanese and complete localization will be available soon”, continued Nick Galea.

"There is a huge market for 3CX in Japan – 3CX Phone System is easy to install and allows companies to setup a professional phone system that leverages VoIP. We also distribute Patton VoIP Gateways, which allows companies to continue to use their current phone lines", said Tom Kojima, JTS CEO.

3CX Phone System for Windows is based on the SIP standard for ip telefon and supports most popular SIP phones, VoIP Gateways, VoIP service providers and PSTN phone lines. It offers a scalable and easy to install alternative to proprietary PABX telephony solutions; whilst giving businesses access to a full set of advanced telephony features that allow them to reduce telecommunications costs by enhancing staff’s mobility and productivity.

JTS will be showcasing 3CX Phone System at the Business Communication Tokyo 2009 show.

About JTS Corporation

JTS Corporation imports, sells and services various network products and solutions, such as xDSL, IP DSLAM, modems and fiber network products. JTS offers various networking solutions with unique technologies to carriers, broadband service providers and local and federal governments in Japan. For information, contact the sales department at JTS by phone at +81-45-781-4711 or by e-mail info@j-ts.com. JTS is headquartered in Yokohama, Japan. URL: www.j-ts.com.

About 3CX

3CX is an international developer of telecommunications software, headquartered in Europe with offices in the UK, USA, Germany, Cyprus, Malta, Australia and Hong Kong. It is a Microsoft Gold Certified partner and is backed by an experienced management and development team. Its product, 3CX Phone System for Windows, has earned Windows Server 2003 Certification and has received numerous awards, including The Windowsnetworking.com Gold Award, the Communications Solutions 2007 Award, the Windows IT Pro magazine 2008 Editor’s Best Award and a Best Buy Award by Computer Shopper Magazine, all in recognition to the company’s commitment to innovation and quality. For more information, visit www.3cx.com.

Mitigating Impact of Pandemic Risk in the Enterprise

noreply@blogger.com (voiptechnews) — Thu, 14 May 2009 06:30:00 +0000

As you are aware, the World Health Organization (W.H.O) Director General has issued an elevated pandemic alert to phase 5, as of April 29th. The change indicates a likelihood of a pandemic of the A/H1N1 swine influenza to have global impacts. W.H.O is issuing alerts to prepare for scenarios where containment of the outbreak may be challenging and requests both the private and public sectors to develop specific plans to protect employees and maintaining operations during a pandemic scenario.

Here more here.

3CX checks in VoIP to hotels worldwide (delivering massive cost savings)

noreply@blogger.com (voiptechnews) — Wed, 06 May 2009 12:50:00 +0000

New 3CX VoIP Phone System for Hotels slashes phone bills using VoIP and eliminates PBX maintenance and expansion costs

London, UK – 6 May 09 – 3CX announced today the availability of 3CX Hotel PBX module, which allows Hotels to replace aging and expensive Hotel PBXs from Mitel, Alcatel, Siemens and others with 3CX Phone System for Windows, a modern software based VoIP IP PBX. The 3CX Hotel module adds important hospitality functions such as support for Check IN/OUT, DND, Room status and Wake up calls. It integrates with leading Hotel Software / Property Management Systems.

“Traditional Hotel PBX vendors have charged a hefty premium for their ability to perform hotel related functions” said Nick Galea, CEO of 3CX. “3CX costs a fraction of a comparable hotel PBX and in addition halves the hotel’s phone bill by allowing the use of VoIP”

Hotels can eliminate Lease Payments

Hotels paying high monthly lease payments for their current PBX can drastically reduce their monthly operating cost by replacing it with 3CX. The cost of outright centrale telefoniczne purchase of 3CX for voip gateways is so low that hotels can earn back the investment in just a few months. Coupled with drastic reductions in the phone bill, 3CX can be an important part of reducing operating costs in these times of economic crisis.

Re-use analog phones

Existing Analog phones in the rooms can easily be re-used with the use of low cost FXS gateways, further reducing the initial investment cost. Re-using analog phones also means there is no need to re-wire – existing analog phone points can continue to be used. IP Phones can be used only where it matters – for example in reception. Re-using analog phones also helps the environment by reducing unnecessary brown good wastage.

Wide range of Hotel Software/ Property Management Systems supported

3CX Phone System integrates with leading Hotel Software / Property Management Systems via several interfaces, including Legacy PBX VOIP emulation, the Fidelio FIAS protocol as well as support for Comtrol’s Lodging Link middle ware. Other interfaces are easily implemented and available on request. A subset of supported PMS systems includes Agilysys, Autoclerk, Cenium, Maestro for Northwind, Fidelity Hotel Management Systemm, Telefony Voip, Micros Opera, Brilliant Hotelsoftware, CMS Hospitality Guestcentrix, ResortSuite, Gracesoft, Hotec Expert Hotelier Suite, Hotel Concept, WebPMS, Atrium INN client server systems, HSS Hotel Software Systems, Innfinity software systems and InnRoad. A complete list is available here.

3CX Phone System Hotel module is available immediately and starts at €750/$895. More information is available here. An example costing to determine ROI can be found here.

About 3CX

3CX is an international developer of telecommunications software, headquartered in Europe with offices in the UK, USA, Germany, Cyprus, Malta, Australia and Hong Kong. It is a Microsoft Gold Certified partner and is backed by an experienced management and development team. Its product, 3CX Phone System for Windows, developed specifically for the SMB (small & medium business) market, has earned Windows Server 2003 Certification and has received numerous awards, including The Windowsnetworking.com Gold Award, the Communications Solutions 2007 Award, the Windows IT Pro magazine 2008 Editor’s Best Award and a Best Buy Award by Computer Shopper Magazine, all in recognition to the company’s commitment to innovation and quality. 3CX maintains a global presence with localized information available in various languages. For more information, visit www.3cx.com.

3CX Phone System v7.1 Delivers Personal Phone Assistant for ALL

noreply@blogger.com (voiptechnews) — Fri, 24 Apr 2009 07:01:00 +0000

New 3CX Assistant for 3CX Phone System offers one-click call transfer, call parking, call divert, presence and more

London, UK – 23 April 2009 - 3CX today announced the availability of 3CX Phone System for Windows 7.1 for VoIP, which includes 3CX Assistant, a desktop utility that drastically improves phone usability and user productivity. 3CX Assistant offers extension for telefoncentral users an easy way to transfer, divert, launch or park calls - via “drag and drop” rather then via a cryptic phone interface. In addition 3CX Assistant offers unified communications features such as extension status (presence) of other users and Call Queue unified information.

“3CX Assistant makes it much easier to take advantage of Phone System features” said Nick Galea, 3CX CEO. “Rather then learn cryptic phone dial codes, users can use their mouse and a familiar Windows GUI”.

Works with ANY phone including ANALOG phones.

3CX Assistant works in tandem with an existing phone, be it an IP phone, a soft phone, or even an ANALOG phone and thus delivers the benefits of VoIP and Unified communications to all. In fact, re-using analog phones via low cost FXS gateways is now more attractive and can drastically lower the investment cost in a new VoIP Phone System for unified communications.

3CX Assistant features at a glance

Transfer, Divert or Park calls with a mouse click or via “Drag and Drop”

See status of other extensions and avoid “Telephone Tag”

Notification upon receiving a new voice mail message

View number of callers in a Queue

Pick – up calls waiting in the Queue

See which agents are logged on or on a call

Set user status to away/available

3CX Phone System 7.1 has an easy to use rights system that allows granular configuration of who can see what call information and perform which call operations.

Other 7.1 features

Besides the 3CX Assistant, 3CX Phone System has gained several other important features:

A new built in Call Reporter with many new reports including Call Queue and Agent Reports

A CDR service that can output Call Data Records in any format

Improved default security and installation

Compatibility with Microsoft Small Business Server 2003 and 2008 for unified communication

About 3CX

3CX is an international developer of telecommunications software, headquartered in Europe with offices in the UK, USA, Germany, Cyprus, Malta, Australia and Hong Kong. It is a Microsoft Gold Certified partner and is backed by an experienced management and development team. Its product, 3CX Phone System for Windows, developed specifically for the SMB (small & medium business) market, has earned Windows Server 2003 Certification and has received numerous awards, including The Windowsnetworking.com Gold Award, the Communications Solutions 2007 Award, the Windows IT Pro magazine 2008 Editor’s Best Award and a Best Buy Award by Computer Shopper Magazine, all in recognition to the company’s commitment to innovation and quality. 3CX maintains a global presence with localized information available in various languages. For more information, visit www.3cx.com.

3CX IP-Telefonsystem in Version 7.0 erschienen

noreply@blogger.com (voiptechnews) — Mon, 13 Apr 2009 11:58:00 +0000

Der Hersteller 3CX, bietet ab sofort die neue Version 7.0 seiner IP-Telefonanlage für Windows an. Man hat in der Version 7.0 ein wichtiges Entwicklungsziele erreicht, so ist die Handhabung der anwenderfreundlichen Management-Konsole nochmals verbessert worden, die
Nutzeroberflächen weiter optimiert - und gleichzeitig die Mobilität der Anwender gestärkt worden. Mit 3CX TK-Anlage Version 7.0 können die Nutzer jetzt individuelle Weiterleitungsregeln für ihre Durchwahl konfigurieren. Abhängig von der Caller-ID und der genauen Anrufzeit werden Anrufe für dieselbe Nebenstelle dann verschieden behandelt. Der Anwender kann beispielsweise festlegen, dass dringende Anrufe von besonders wichtigen Kunden oder Kollegen auch spät abends oder am Wochenende auf das Handy weitergeleitet werden, während die weniger wichtigen Anrufe in dieser Zeit einfach auf die Voice Box gehen.
Die wichtigsten Neuerungen in der TK-Anlage für Windows, Version 7.0:
* Individuell konfigurierbare, intelligente Weiterleitungs- und Durchstellungsregeln
* Nochmals verbesserte Management-Konsole und Nutzer-Oberflächen
* Unterstützung für den Betrieb als virtuelle Instanz in Hyper V
* Neuer Konfigurations-Wizzard
* Zeigen eingehender Anrufe als MS Outlook-Kontakte
* Unterstützung für Sangoma-Karten
* .NET API
* Optimierte Systemleistung für mehr als 50.000 Gespräche pro Tag.
Nick Galea, CEO von 3CX, betont im Gespräch mit VoIPphones.de, dass die Verbesserungen ganz der Unternehmensstrategie entsprechen, den Kunden eine softwarebasierte VoIP TK-Anlage zu liefern, die leicht zu konfigurieren und einfach zu bedienen ist. „Die individuell konfigurierbare, intelligente Weiterleitung – das ist entstanden, weil wir darauf gehört haben, was uns unsere Kunden sagen. Die Nutzer von IP-Telefonsystemen wollen mehr Flexibilität bei der Behandlung eingehender Anrufe. Auch mit anderen neuen Funktionen wie der neuen Management-Konsole und dem neuen Konfigurations-Wizzard entsprechen wir den Bedürfnissen der Anwender.“

noreply@blogger.com (voiptechnews) — Fri, 10 Apr 2009 13:54:00 +0000

This VoIP Nugget explains in detail how to setup the tunnel server side. It then shows how to setup the 3CX VoIP Phone to connect from anywhere on the internet to 3CX Phone System.
You can find the first and the last part of this video tutorial series at the 3CX blog.

3CX już w Polsce, w partnerstwie z Halo Kwadrat Sp. zo.o..

noreply@blogger.com (voiptechnews) — Fri, 13 Mar 2009 08:06:00 +0000

3CX (www.3cx.com), producent wielokrotnie nagradzanego systemu telefonii IP pracującego w środowisku Windows podpisał umowę dystrybucyjną z HaloKwadrat (www.halokwadrat.pl), dystrybutorem rozwiązań VoIP w Polsce.

“HaloKwadrat jest rozpoznawalnym i innowacyjnym dystrybutorem produktów VoIP w Polsce i bardzo nas cieszy możliwość współpracy z HaloKwadrat i rozszerzenia naszych możliwości dystrybucyjnych w tej części Europy.” - powiedział Nick Galea, CEO 3CX.

Wiedza techniczna oraz innowacyjny marketing HaloKwadrat będą kluczowe w pozycjonowaniu 3CX jako wiodącego produktu IP-PBX w Polsce.

“Aby prowadzona przez nas dystrybucja nie była jedynie przekładaniem pudełek i aby nasi inżynierowie mogli świadczyć profesjonalne wsparcie współpracującym z nami integratorom staramy się utrzymać relatywnie niewielkie portfolio produktów. Nad rozpoczęciem dystrybucji 3CX zastanawialiśmy się dość długo, ale w końcu, dzięki prostocie instalacji i bardzo przejrzystej, konkurencyjnej cenie 3CX podjeliśmy tę decyzję. Istotnym elementem tej decyzji był również fakt iż 3CX doskonale współpracuje z obecnie dystrybuowanymi przez nas komponentami sprzętowymi takich producentów jak Sangoma Technologies, Patton Electronics i Polycom” - powiedział Aleksander Wierciński CEO HaloKwadrat.

“Czujemy iż rynek rozwiązań opartych na Windows w środkowej Europie czeka na takie właśnie rozwiązanie i my jako HaloKwadrat zamierzamy przyczynić się do dostarczenia go do integratorów oraz użytkowników końcowych. Pierwszym krokiem w zrealizowaniu tego celu jest pełna lokalizacja na język polski najnowszej wersji 3CX, którą będziemy prezentować na zbliżających się targach Intertelecom w Łodzi.”

System telefonii IP 3CX jest oparty w 100% na standardzie SIP i dzięki temu wspiera najpopularniejsze na rynku telefony IP oraz bramki VoIP. Może być używany jako wyjście do sieci VoIP lub Publicznej Sieci Telefonicznej (PSTN). Dzięki prostocie instalacji i skalowalności jest doskonałą alternatywą dla tradycyjnych rozwiązań PBX, jednocześnie dając użytkownikom dostęp do pełnego zestawu zaawansowanych funkcji telefonicznych, które pozwolą im na zmniejszenie kosztów telekomunikacyjnych oraz zwiększenie mobilności pracowników i efektywności ich działania.

O HaloKwadrat

HaloKwadrat jest wiodącym w Europie Środkowej dystrybutorem sprzętu wykorzystywanego do budowy rozwiązań bazujących na Open Source. Wyróżnia się doskonałymi cenami na sprzęt dla integratorów tego typu rozwiązań oraz profesjonalnym wsparciem technicznym dla produktów sprzętowych takich dostawców jak Sangoma Technologies, Patton Electronics i Polycom w połączeniu z oprogramowaniem Open Source Telephony(OST) np: Asterisk, sipXecs, FreeSwitch, Yate oraz trixbox CE. Dodatkowo HaloKwadrat organizuje intensywne szkolenia dla integratorów, którzy pragną szybko pogłębić wiedzę z zakresu rozwiązań Open Source Telephony (OST). Ponadto jest również jednym z głównych kontrybutorów kodu dla takich rozwiązań OST jak Freeswitch, SipX oraz Callweaver.

HaloKwadrat jest w 100% polską spółką, współpracuje z ponad setką (100) integratorów rozwiązań Open Source Telephony w Europie i ma swoje biura w Warszawie, Berlinie i Skt. Petersburgu.

O 3CX

3CX jest międzynarodowym producentem oprogramowania do zastosowań telekomunikacyjnych z biurami w Wielkiej Brytanii, USA, Niemczech, Australii, Hong Kongu oraz na Malcie i Cyprze. Jest partnerem Microsoft (Gold Certified) i jest wspierany przez doświadczony zespół zarządzający. Utworzony przez 3CX programowy IP-PBX działający pod systemem Windows, uzyskał certyfikację Windows Server 2003 oraz zdobył wiele nagród wliczając w to: złoty medal Windowsnetworking.com, nagrodę “the Communications Solutions 2007”, nagrodę wydawcy Windows IT Pro magazine 2008 oraz nagrodę “Best Buy” magazynu Computer Shopper Magazine, a wszystkie te nagrody w uznaniu dla wkładu firmy w innowację oraz jakość usług.

Aby uzyskać więcej informacji o 3CX odwiedż www.3cx.com i 3CX VoIP Blog.

Aby uzyskać więcej informacji o HaloKwadrat odwiedż www.halokwadrat.pl.

PortaOne, FVN Alliance Inc. Partner to Offer Universal Phone Numbers to PBX Users

noreply@blogger.com (voiptechnews) — Thu, 19 Feb 2009 07:51:00 +0000

COQUITLAM, British Columbia and MARKHAM, Ontario, Feb. 18 /PRNewswire/ -- Global communications infrastructure company PortaOne, Inc. and Free Virtual Number (FVN) technology leader FVN Alliance Inc. today announced a partnership that will enable users of the PBXpress VoIP Private Branch eXchange (PBX) to enjoy universal personal phone number capability. The combination of technologies from the two companies will result in significantly greater convenience and productivity for PBXpress users, as well as for outside callers who communicate with them from across the street or around the world.

Read more here.

3CX Launches YouTube Channel with Technical VoIP Nuggets

noreply@blogger.com (voiptechnews) — Wed, 18 Feb 2009 09:25:00 +0000

Innovative video clips provide FREE online visual training on VoIP, SIP and 3CX IP PBX

London – 17 February, 2009 - 3CX (www.3cx.com) the international developer of telecommunications software has announced the launch of its Youtube channel, which contains a series of technical videos called “VoIP Nuggets”. These are short video clips, published on Youtube, which provide online training of 3CX Phone System for Windows as well as telefoni SIP & VoIP technology. The videos are authored by 3CX staff, the 3CX user community as well as technology partners such as Patton. The tutorials are provided free of charge.

“There are several websites which explain VoIP technology, IVR, however they are text based and often quite theoretical. The VoIP nuggets are targeted towards IT administrators or computer resellers that want to get started on VoIP technology. The videos cover practical issues such as gateway setup, firewall configuration, SIP basics and so on”, said Nick Galea, CEO at 3CX.

3CX’ VoIP nuggets are available from: http://www.3cx.com/blog/category/voip-nuggets/

The 3CX Youtube Channel is at http://www.youtube.com/3cxvoip

In addition to 3CX’ VoIP Nuggets, 3CX also maintains a SIP / VoIP FAQ and a 3CX’ Blog. 3CX publishes its website in 26 languages and also maintains a Wiki.

About 3CX

3CX is an international developer of telecommunications software, headquartered in Europe with offices in the UK, USA, Germany, Cyprus, Malta, Australia and Hong Kong. It is a Microsoft Gold Certified partner and is backed by an experienced management and development team. Its product, 3CX Phone System for Windows, developed specifically for the SMB (small & medium business) market, has earned Windows Server 2003 Certification and has received numerous awards, including The Windowsnetworking.com Gold Award, the Communications Solutions 2007 Award, the Windows IT Pro magazine 2008 Editor’s Best Award and a Best Buy Award by Computer Shopper Magazine, all in recognition to the company’s commitment to innovation and quality. 3CX maintains a global presence with localized information available in various languages. For more information, visit www.3cx.com.

3CX appoints Factis as distributor for Portugal

noreply@blogger.com (voiptechnews) — Thu, 05 Feb 2009 10:17:00 +0000

Londres, 02-05-2009 – A 3CX (www.3cx.com.br), empresa responsável pelo desenvolvimento internacional do 3CX Phone System para Windows que conta já com vários prémios obtidos, anunciou um acordo de canal com a pioneira do 3CX em Portugal, a FACTIS (www.factis.pt). A FACTIS irá encarregar-se da distribuição do 3CX IP PBX a uma rede de parceiros própria, aos quais fornecerá todo o apoio no sentido de garantir a entrega de soluções VoIP completas aos seus Clientes. A principal missão da FACTIS será a de colocar este sistema telefónico inovador como uma referência de facto no mercado português do VoIP.

“Na 3CX estamos bastante contentes por trabalhar com a FACTIS. A FACTIS tem bastante experiência na área de VoIP e é reconhecida em Portugal. Consideramo-la uma excelente empresa para uma parceria que nos permita penetrar no mercado Português” disse Nick Galea, CEO da 3CX.

João Fonte, CEO da FACTIS disse “Com a adição do 3CX Phone System ao nosso portfolio de produtos e soluções e com o investimento que entretanto efectuámos no treino dos nossos colaboradores, estamos agora em posição de oferecer aos nossos revendedores acesso ao mercado emergente dos sistemas telefónicos VoIP baseados em Windows. O 3CX IP PBX é muito simples de gerir para administradores de rede na medida em que se integra perfeitamente na infra-estrutura de rede Windows, fazendo dele o produto ideal para os nossos Clientes e parceiros.

O 3CX Phone System para Windows é baseado no standard SIP e suporta os equipamentos comuns disponíveis no mercado - Telefones SIP, Gateways VoIP, Service Providers VoIP e linhas tradicionais PSTN. É uma alternativa bastante escalável e de fácil instalação às soluções baseadas em PABX proprietárias, ao mesmo tempo que permite o acesso a uma vasta gama de funcionalidades avançadas, redução drástica dos custos de telecomunicações, melhora a mobilidade e a produtividade dos colaboradores.

Acerca da 3CX

A 3CX é uma empresa internacional de desenvolvimento de software de telecomunicações com sede na Europa e escritórios no Reino Unido, EUA, Alemanha, Chipre, Malta, Austrália e Hong Kong. É Gold Partner da Microsoft e é constituída por uma equipa com vasta experiência em gestão e desenvolvimento. O seu produto, o 3CX Phone System para Windows, recebeu a certificação para Windows Server 2003, assim como vários prémios como reconhecimento do compromisso da empresa com a inovação e qualidade, destacando-se: Windowsnetworking.com Gold Award, o Communications Solutions 2007 Award, o Windows IT Pro magazine 2008 Editor's Best Award e um Best Buy Award da Computer Shopper Magazine.

Mais informação disponível em www.3cx.com e no Blog 3CX VoIP.

Acerca da FACTIS

Criada em 1995, a FACTIS é uma empresa Portuguesa de serviços de Engenharia e Tecnologias de Informação baseada em Lisboa e com cobertura nacional, incluíndo os arquipélagos da Madeira e dos Açores. Promovendo soluções de sistemas e telecomunicações assim como serviços de suporte, a FACTIS é uma empresa orientada para o Cliente com um objectivo específico: construir relações fortes a longo prazo com Clientes e parceiros. No sentido de melhor servir e responder às necessidades dos seus Clientes está organizada em Áreas de Negócio Funcionais - Outsourcing e Projectos Especiais, Engenharia e Soluções de Infra-estrutura e Consultoria e Soluções de Software.

Para cada produto ou solução, a FACTIS desenvolve um modelo de negócio específico adequado ao mercado local.

Introduction to SIP & RTP

noreply@blogger.com (voiptechnews) — Wed, 04 Feb 2009 15:10:00 +0000

Another solutione VoIP nugget: This time a high level overview to SIP & RTP - explains the basics of the protocols in a 4 minute video.

For more VoIP nuggets check out the 3CX blog.